Returns, Replacements & Shipping
At STUDIO.KIT, each product is thoughtfully designed with artists in mind, crafted to bring ease, organisation, and efficiency to your kit. Each piece is carefully inspected before it leaves our studio to ensure it meets our quality standards.
Due to hygiene considerations, we are unable to offer exchanges, returns, or refunds for change of mind or ordering errors. Detailed descriptions and measurements are provided to help you choose with confidence, so please review carefully before purchasing. If your order arrives with a manufacturing fault from STUDIO.KIT or MM Artistry, please contact us within 48 hours of delivery at [email protected] and include clear photo and video of the fault so we can take a proper look. All claims are carefully assessed before being approved.
Guidelines for Returning Faulty Items
Brushes
Some loss of dye or bristles is normal with natural fiber brushes, particularly during initial washes. This is due to the blending of natural hair fibres and will not affect the brush’s performance.
Excessive bristle loss—such as all fibers detaching from the ferrule—or the ferrule separating from the handle may indicate a manufacturing defect. If you encounter such an issue, please contact us to report it.
Please Note:
Shipping Information
Within Australia.
International (USA, UK World Wide)
Flate Rate Shipping:
Please note: All international orders include tracking via Australia Post. Local duties and taxes may apply. These charges are set by your country and are not covered by STUDIO.KIT. We are not responsible for these charges or any customs delays.
Estimated delivery is approximately 3-4 weeks depending on your destination. If your order hasn’t arrived within 30 business days, email [email protected]
Due to hygiene considerations, we are unable to offer exchanges, returns, or refunds for change of mind or ordering errors. Detailed descriptions and measurements are provided to help you choose with confidence, so please review carefully before purchasing. If your order arrives with a manufacturing fault from STUDIO.KIT or MM Artistry, please contact us within 48 hours of delivery at [email protected] and include clear photo and video of the fault so we can take a proper look. All claims are carefully assessed before being approved.
Guidelines for Returning Faulty Items
Brushes
Some loss of dye or bristles is normal with natural fiber brushes, particularly during initial washes. This is due to the blending of natural hair fibres and will not affect the brush’s performance.
Excessive bristle loss—such as all fibers detaching from the ferrule—or the ferrule separating from the handle may indicate a manufacturing defect. If you encounter such an issue, please contact us to report it.
- Faulty Items: If a defect is confirmed, individual faulty items will be replaced.
- Brush Sets: If an entire brush set is defective, the full set will be replaced.
Please Note:
- Items with damaged display boxes caused by postal handling are not eligible for returns or refunds.
- Returns are not offered for misuse of brushes or products. Please follow the provided care instructions to ensure longevity.
- Claims related to defective brushes or products must be made within 48hrs of the purchase date.
Shipping Information
Within Australia.
- Flat rate shipping: $12 AUD, including tracking and delivery confirmation.
- Free shipping for orders over $100 AUD.
- Delivery time: Up to 7 business days. Please allow additional time during busy periods such as Easter, Christmas, and public holidays.
International (USA, UK World Wide)
Flate Rate Shipping:
- USA & UK $60 AUD
- Rest of World $80 AUD
- USA & UK - Orders over $200 AUD
- Rest of World - Orders over $250 AUD
Please note: All international orders include tracking via Australia Post. Local duties and taxes may apply. These charges are set by your country and are not covered by STUDIO.KIT. We are not responsible for these charges or any customs delays.
Estimated delivery is approximately 3-4 weeks depending on your destination. If your order hasn’t arrived within 30 business days, email [email protected]